Technology continues to grow and transform business. Perhaps the most pervasive technological advancement has been telephones. Phones, specifically mobile phones, have become a necessary part of our lives. For some, it would be impossible to go one day without their mobile phone. We rely on them for almost everything from checking email, checking sports scores, checking the weather, and even video chatting with our friends and family. Because they are capable of doing so much, they have helped create better interpersonal relationships and created better businesses. The another side of the double-edged sword is that mobile users always want more. The latest app is great for a few weeks, but there is always the need for the next evolution. For the purpose of this article, we will be reviewing the greatest advancements mobile phones for the business world.
How mobile phones has made work easier
The ability to check email on a telephone was a revolutionary concept. What started as a service that was exclusive to Blackberry, Palm, and other early generation smartphones became available in absolutely every mobile phone on the market today. If your phone can’t manage email, you have a glorified paperweight. Email is essential to business. It is what keeps the business running. It facilitates customer’s ability to contact you and teams within the business ability to contact each other. Email on mobile phones is awesome and essential.
Another great mobile phone business advancement is video chat. This is a recent advancement largely due to the 3G and 4G (soon to be 5G) networks which allow greater bandwidth to be used for individual apps. Services like FaceTime on the Apple iPhone or the Skype App available on any mobile phone has enabled face to face business conversations. Telephone conversations are great, but seeing your business associates adds a new level of personalization to any business and creates a powerful global exchange.
Impact on business
Another essential advancement and part of the app revolution is mobile CRM software. CRM is an acronym for customer relationship management and it’s how business employees stay on the same page. It makes it, so if employee X gets a call about an account and updates their notes, employee Y is on the same page if they talk to that same customer. For mobile businesses, having a roving and accessible CRM means the business doesn’t need to take place within buildings anymore. Businesses can be managed from a Starbucks as effectively as they can be managed from a Broad Street USA address.
All of this new technology is working to help make business easier for both the company and the customer. Another advancement in the telecom industry is the use of mobile social networking portals like Facebook and Twitter. It’s all about customer communication and these mobile interfaces mean you can keep in touch with your customers on the go.
Because technology is constantly changing, it is hard to predict what the telecom industry is going to look like in the next decade. What we do know is that the aforementioned building blocks have made business communication stronger than ever before. Apps and innovations have strengthened customer service and made businesses stronger. Who knows that the next innovations will be! Only time will tell.